Position Responsibilities:

• Daily administration and support of Salesforce including but not limited to customization of objects, fields, record types, page layouts and validations
• Partner with product owners and other cross functional teams to align with the business needs
• Develop and create reports and dashboards for Directors and end users
• Create and maintain documentation on processes and policies
• Log and track identified system problems through resolution
• Passionate about solving hard problems using data-driven solutions
• Other projects or duties as assigned

Required Education and Experience

• Bachelor’s Degree in Computer Science, Management Information Systems or related discipline and 1 to 2 years of related IT experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience
• Experience managing escalations from key stakeholders and business users.
• Experience with diagnosing and troubleshooting issues.

Preferred Education and Experience:

• Bachelor’s Degree
• Hands-on Salesforce Administration experience.
• Experience with CRM or Salesforce.
• Salesforce Administrator Certification.
• Excel experience.