Cultural Intelligence - how to lead diverse teams effectively
In today’s modern business Diversity and Inclusion are the so called hot topics .There are increasing numbers of diverse teams and managers and business leaders face a real challenge of how to maximise performance . Understanding Cultural differences enhances the skills of the modern business leader . Having Cultural intelligence (CQ) , will enable managers and business leaders to get the very best from their teams .Its similar in concept to IQ and EQ ; (Intelligence and Emotional Quotient ) .
This intensive 1 day workshop provides you with the skills necessary to lead diverse teams and also allow a self analysis of your current knowledge .
Diverse Executives are the only company in England that has a fully qualified Cultural Intelligence trainer
Course Overview
Leading with Cultural Intelligence: Workshop Detail
Facilitator: Marsha Ramroop
Session 1
Introduction – Diversity, Inclusion & Culture
• Why Cultural Intelligence (CQ)is needed
• Identify Challenges
Creating and navigating culture is among leaders’ most important roles. Review why culture matters for today’s global leaders and beware of myths that often inform global practice
o Become familiar with the facilitator, co-participants and the outline of the session
o Learnkeydefinitions
o Recognise the need for Cultural Intelligence
o Identify an intercultural challenge
o Recognise this workshop is the first step in a process
Session 2
Mapping Cultural Differences
• Refer to reports
• 10 Cultural Values
• Map your organisation
Most leaders encounter dozens of cultures daily. It’s impossible to master all the norms and values of each culture, but effective leadership does require some adaptation in approach and strategy. Review ten cultural value dimensions and the way they influence behaviour of the ten largest cultural clusters in the world.
o Understand the different building blocks of culture that help map a cultural profile
o Recognise the differences and similarities in cultural values and their relevance in interactions across cultures
o Apply the cultural value framework to recognise and leverage this diversity, not only across locations but also within seemingly homogeneous teams
Session 3
Cultural Intelligence
• What it is
• Why it matters
Discover the critical capabilities found in culturally intelligent leaders and learn how to assess and improve CQ in yourself and others
o Develop an understanding of Cultural Intelligence as a concept o Recognise the importance of Cultural Intelligence as a key
capability for intercultural effectiveness.
Session 4
Improving CQ Drive
• How to motivate to improve intercultural skills
Start by considering the impact of your motivation for adapting cross- culturally. And learn how to improve CQ Drive in yourself and those you lead.
o Recognise why CQ Drive matters in your intercultural functioning
o Recognise how motivation(both Internal and external) influences one’s willingness to work with other cultures
o Identify ways to develop self-efficacy in working within intercultural contexts
o Develop awareness of various culturally influenced unconscious biases and stereotypes that may impact your own drive
o Apply and improve CQ Drive to more effectively handle day-to- day intercultural situations/challenges and dilemmas faced at work
Session 5
Improving CQ Knowledge
• How to identify which information is most relevant
Learn how to read an intercultural situation by improving your grasp of the seminal ways cultures differ. And understand the best way to use intercultural understanding.
o Recognise why CQ Knowledge matters in your effective intercultural functioning.
o Develop awareness of business/cultural systems, socio- linguistic, leadership, and interpersonal values that may impact your knowledge
o ApplyandimproveCQKnowledgetomoreeffectivelyhandle the day-to-day intercultural situations/challenges and dilemmas faced at work.
Session 6
Improving CQ Strategy “Don’t Trust Your Gut!”
• Learning to be more aware and planning accordingly
See how to use your cultural understanding to effectively strategise on behalf of yourself and your organisation. And learn how to improve CQ Strategy in yourself and those you lead.
o Recognise why CQ Strategy matters in your effective intercultural functioning.
o Develop the ability to adapt your work style to accommodate other styles through better awareness, planning and checking
o Developstrategiesforminimising‘auto-pilot’modewhile working in a different cultural context
o Apply and improve CQ Strategy to more effectively handle the day-to-day intercultural situations/challenges and dilemmas faced at work.
Session 7
Improving CQ Action: “Be Yourself, Sort Of...”
• Decision -making tree for when/how to adapt
Discover when and how to adapt your behaviour for different cultural situation. And learn how to improve your CQ Action in yourself and those you lead.
o Recognise why CQ Action matters in your effective intercultural functioning.
o Recognise when and how to adapt to different cultural contexts through speech acts, verbal and on-verbal communication aspects.
o Apply and improve CQ Action to more effectively handle the day-to-day intercultural situations/challenges and dilemmas faced at work.
Session 8
The ROI for Culturally Intelligent Leaders
• Role-modelling the behaviour and change you want to see
Discover what predicts whether someone has high CQ. And note the relationships between what improves CQ and the return on investment from leading with cultural intelligence.
o UnderstandwhatpersonalitytraitspredictsCQ
o Understand the results of high CQ
o See hard stats about Culturally Intelligent/inclusive teams
o Understand the relevance of CQ in a real life situation
o Develop the ability to apply the CQ framework to address real world intercultural challenges.
Session 9
Developing a Culturally Intelligent Team • Leadership Commitment
• Assessment
• Learning & Development
• Hiring and Promotion
Review the best practices for developing a culturally intelligent organisation or team. And create a plan for leading with cultural intelligence.
o Understand your role in team development
o Recognise the CQ Capabilities in team members Understand different training methods
o Be mindful of developing your HR Team
o Develop your support for International travellers
Session 10
Next Steps
• Personal Development Plan
o Review your specific individual cultural challenge as identified earlier in the workshop.
o Create a roadmap for how to apply and improve your CQ.
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