Soft Skills, Hard Results: Implications for D&I in STEM




Among the eight most important qualities of Google’s top employees, STEM expertise comes in dead last. The seven top characteristics of success are all soft skills: being a good coach; communicating and listening well; possessing insights into others’ values and points of view; having empathy toward and being supportive of one’s colleagues; being a good critical thinker and problem solver; and being able to make connections across complex ideas. Hear a panel of leading STEM organisations discuss how they are redefining what good looks like, why ‘STEM’ has become ‘STEAM’, and how diversity and inclusion is taking on new meaning in their workplaces.


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